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About Us
Established in 2017, Fincare Small Finance Bank quickly evolved into a Scheduled Commercial Bank, prioritizing financial inclusion. Guided by “The Fincare Way” it emphasizes business excellence through principles like Rurban approach, customer delight, values, win-win partnerships, compliance, predictable results, futuristic thinking, and technology-led processes.
Pursuant to the merger of Fincare Small Finance Bank with AU Small Finance Bank, with effect from April 1, 2024, the combined bank shall be a pan-India banking powerhouse serving 1.06 Crore customers spread across 25 states/UTs, 2352 touch points, serviced by a workforce of 43000+.
Our Journey:
The genesis of Fincare Small Finance Bank was the coming together of 2 NBFC Micro Finance Institutions, Future Financial Services and Disha Microfin. In May 2017, Disha Microfin received the final license from the RBI under section 22 of the Banking Regulation Act, 1949, to launch banking operations. The Bank commenced banking operations on 21st July 2017, with a vision to enable the financial inclusion of the unbanked and underbanked customer segments, including microentrepreneurs and microenterprises and mass with the active participation of the affluent.
In the first quarter of FY20, Fincare Small Finance Bank was included in the Second Schedule of the Reserve Bank of India Act, 1934. By virtue of this, our Bank became a Scheduled Commercial Bank, a status that reflects the highest degree of trust and good governance.
In March 2024, the Reserve Bank of India (RBI) approved a scheme of amalgamation of Fincare Small Finance Bank with and into AU Small Finance Bank, with effect from April 1, 2024. This strategic move reflects the aspirations of our bank to enhance our impact on the financial inclusion landscape by enhancing accessibility, availability and affordability of a wider suite of products across an expanded footprint and digital ecosystem.
The Digital Paradigm
Empowering Principles: Our Values
Fair
Deliver banking that is fair, transparent and dignified-zero tolerance for mis-selling & YOU first approach empowering customers to exercise options most valuable to them!
Innovative
No innovation for the sake of innovation but innovation for achieving a greater purpose!
Nimble
Understanding the pulse of the market and delivering robust responses to changing needs and a fast evolving environment! Merging flexibility, simplicity and sustainability is at the core of the way we do business!
Collaborative
Victory of all is better than victory of some. We believe in the power of collaboration for everything- our design, our decisions and our execution! The ‘organization wins’ is the spirit!
Accountable
Delivery backing every word promised with action!
Resolute
Shift from a ‘values based culture’ to ‘passionate about values’ to go that extra mile and some more…
Excellent
Striving for excellence to go above and beyond a ‘good bank’ to a ‘great bank’!
Vision
Vision: To facilitate financial inclusion of the unbanked and underbanked households in India with active participation of the more affluent customer segments.
Mission
Mission: To build a best-in-class digital bank delivering value to all stakeholders.
The Fincare Way, its guiding principles, are the key drivers of business excellence and include, Rurban approach, Think customer delight, Passionate about values, Win-Win partnerships, Compliance in letter and spirit, Deliver predictable results, Imagine the future & Technology led processes.
The Bank Story
The Bank Story
Our community is our strength
Financial Literacy Programme
Child Education Programme
Health Camps
Environmental Protection
Awards and Achievements
National Award for Excellence in CSR
Fincare SFB awarded for CSR Initiatives by CMO Asia, FY22-23
IFTA(India Fintech Forum)
Fincare SFB awarded for best solution – M care by IFTA, FY22-23
CIO 100 Awards by Foundry
Mr. Nilesh Sangoi awarded as Best Innovative CIO by CIO Insight, FY22-23
Konnect Insights
Fincare SFB awarded for the Best ORM platform by Konnect Insights, FY22-23
Business World
Mr. Keyur Doshi awarded as the Best Innovative CFO by Business World, FY22-23
IBA(Indian Bank’s Association)
Fincare SFB awarded as Runner up for IT and Digital Sales by IBA, FY22-23
Governance Now-Shree Adhikari Brothers
Fincare SFB awarded for best solution –Fincare Connect App by Shree Adhikari Brothers, FY22-23
Ambition Box
Fincare SFB recognized as best place to work by Ambition Box, FY22-23
IBIS Intelligence
Fincare SFB awarded for Audit Management Process by IBIS Intelligence, IFTA, FY22-23
National Award for Excellence in HR Best Practices
Fincare SFB awarded for HR Best Practices by IBIS, FY22-23
Quantic India-technology excellence award
Fincare SFB awarded for Cyber Security Initiatives by Quantic India, FY22-23
National Awards BFSI, By CMO Asia
Fincare SFB awarded for Best Business Banking and Payments Solutions By CMO Asia, FY22-23
ET Future Ready Organizations
Fincare SFB in the list of Future ready organizations by, FY22-23
CIO Insights Magazine
Mr. Nilesh Sangoi awarded for being outstanding BFSI Technology Leader, by CIO Insights, FY22-23
CX Excellence Award-Quantic India
Mr. Pankaj Gulati Awarded as the best Brand Leader & Fincare SFB awarded for best Digital transformation – WhatsApp Banking Solution by Quantic India, FY22-23
Great Indian BFSI Award
Fincare SFB awarded as the Best Small Finance Bank by Great Indian BFSI Award, FY22-23
Great Indian BFSI Award
Mr. Pankaj Gulati Awarded as the best CMO by Great Indian BFSI Award, FY22-23
World HRD Leadership Congress
Fincare SFB awarded for Best Technology Orientation – Fincare Connect Solution by World HRD leadership congress, FY22-23
World HRD Leadership Congress
Mr. Soham Shukla awarded as a Visionary Leader by World HRD leadership Congress, FY 2022-2023
CIO Insights Magazine
Mr. Pankaj Gulati listed among Top 10 CMOs in the Asia by CIO insights, FY22-23
CMO Growth Innovation
Mr. Pankaj Gulati Awarded for CMO Growth Innovation by Transformance Forums, 2021
Execellenc in Banking
Ms. Shefali Kothari awarded for excellence in Banking by Transformance Forums, 2021
Outstanding BFSI Technology Leader
Mr. Nilesh Sangoi wins CXO BFSI Tech Champions Award and Joining The league of Outstanding BFSI Technology leaders, 2021
Best Digital Innovation
Fincare SFB awarded for Best Digital Innovation for LAP Dlite at Drivers of Digital Awards by INKSPELL, 2021
Awarded Under Best Top 10 CRO
Mr. Venkat Jayaraman awarded for one of the top 10 chief Risk Officers by CEO Insights, 2021
Awarded Under Best Brand
The Economic Times recognizes Fincare SFB as the Best Brand, 2021
Awarded Under CFO of the Year of Banking
Mr. Keyur Doshi awarded for CFO of the year in banking at the 2nd Edition CFO Vision & innovation Summit & Awards. 2021
Awarded Under Safe and Inclusive Workplace
Fincare SFB awarded for Safe and Innovative Workplace by India POSH, 2021
Awarded Under Best Blog Content
Fincare SFB awarded for Star Excellence Award for Best Blog Content, 2021
Awarded Under Legacy and Ecosystem Transformation
Fincare SFB awarded for Model Risk Manager Award by Celent, 2022
Awarded Under Most Innovative Bank of the Year
Fincare SFB awarded for Most Innovative Bank of the Year by IFTA, 2021
Awarded Under Customer & Program Impact
Fincare SFB awarded for Customer & program impact for Mcare Digital Solution by IBS Intelligence, 2021
Awarded Under Innovative Digital Transformation in Banking
Fincare SFB as finalist for Digital transformation in Banking, Mcare by Graham Bell Awards, 2021
Awarded Under Best Digital Bank
Awarded for best Digital Bank by NASSCOM and Alden Gloabl, 2021
Best Innovation In Financial Inclusion Technology
Fincare SFB awarded for the best Innovation in Financial Inclucsion Technology by Alden Global and Nasscom, 2021
Best CSR Initiative
Fincare SFB awarded for the Best CSR initiative by Asian BFSI Leadership Awards, 2021
Mobility Icon
Mr. Nilesh Sangoi – CDO and Head Data Analytics, Fincare SFB gets featured in CIO Power List, 2021 as Mobility Icon.
Finnoviti Award
Fincare SFB awarded for Mcare by Banking Frontiers, 2020
Financial Express Best Bank Awards
Fincare SFB awarded as the one of the Best Small Finance Banks by Financial Express
Business Today Best Bank Awards
Fincare SFB awarded as the Fastest growing SFB by Business Today.
IBA Technology Award
Fincare SFB awarded for Risk Management & Cybersecurity Initiatives by Indian Banking Association(IBA), 2020
Business Leader of The Year
Mr. Keyur Doshi – CFO, awarded for the CFO of the year award by World HRD Congress, 2020
Business Leader of The Year
Ms. Devika Praveen – Head Compliance, awarded as Women the CFO of the year award by World HRD Congress, 2020
World HRD Congress
Mr. Pankaj Gulati – Head CEO Ofiice and Chief marketing Officer, awarded for Top HR Minds award by Times Accent and World HRD Congress, 2020
Drivers of Digital Solutions Award
Fincare SFB awarded under best Digital Innovation for Mcare by INKSPELL, 2020
National Awards For Excellence in Financial Services Marketing
Fincare SFB awarded for the Bank with Leading Financial Inclusion by World HRD Congress, 2020
Dream Companies to Work Award
Fincare SFB awarded Under the Best Training and Development Initiatives by Times Ascent & World HRD Congress, 2020
Global Marketing Excellence Award
Fincare SFB awarded for Brand Excellence in Banking Sector by World HRD Congress,2020
Business Leader Of the Year
Mr. Rajeev Yadav – MD & CEO awarded for the Year Award by World HRD Congress, 2020
World HRD Congress
Fincare SFB won under the 50 most influential Financial Services Marketing Professional by SM Fincancial Services & World HRD Congress 2019
World AI Show
Fincare SFB wins the Global award under BFSI & NBFC category for MCARE Solution by World AI Show, 2019
India Banking Conclave & BFSI Awards
Fincare SFB awarded for Best Digital Bank in the Private Banks Category by Indian Banking reforms conlcave,2019
ET BFSI Innovation Tribe award
Fincare SFB awarded in the Best Innovative Product Category for LAP D Lite By Econimic Times, 2019
World BFSI Congress Award
Fincare SFB awarded for the being in the Top 101 most influential Leader by World HRD Congress, 2019
Dun Bradhstreet BFSI Summit & Awards
Fincare SFB awarded for MCARE Solution under the Business Process Management Category by Dun & BRAD STREET, 2019
Skoch Order of Merit
Fincare SFB awarded for Capacity Building & Financial Literacy by ABP News, 2018
Skoch Order of Merit
Fincare SFB awarded for Technology – LAP D Lite by ABP News, 2018
World HRD Congress
Fincare SFB won under the 50 most influential Financial Services Marketing Professional by SM Financial Services & World HRD Congress, 2018
ABP News, BFSI Award
Fincare SFB awarded for being the best Tech Orientation & Innovative in Rural Sector by ABP News, 2018
M FIN Annual Award
Fincare SFB awarded under the category Customer Literacy & Capacity Building Pragati Movie by MFIN, 2018
Celent Model Bank of the year
Fincare SFB awarded under Financial Inclusion Category by Celent, 2018
Gujarat Best Brand Award
Fincare SFB awarded under the Emerging Brand & CEO of the Year category by ABP News, 2018
Leadership that drives excellence
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